In the event of pre-mature termination of services in terms of the agreed terms and conditions, the client
shall be refunded proportionate fees for the unexpired period. The company shall not charge any breakage fee
or cancellation penalty.
A service may be kept on hold on the request of the subscriber for a finite period which will be intimated
to the customer upon request. Post the holding period date, the service will be resumed or terminated in
accordance with the subscriber's confirmation.
WEGRO Financial Consultancy shall ensure that all client grievances and refund queries are redressed
promptly. Clients can write to our official support desk at support@wegrofinancial.in
for redressing any grievance or processing refund requests.
If the grievance or refund request raised by the customer fails to be redressed within a period of 21
working days, the customer has the statutory right to escalate the grievance on the SEBI SCORES platform
(SEBI Complaints Redress System) at https://scores.sebi.gov.in/
or submit it on the SMART ODR Portal at https://smartodr.in/.